REMOTE - Live-chat Customer Support (Spanish/Portuguese (BR) mandatory

Job description

UENI is a "do-it-with-me" solution that sets us apart from DIY website builders and expensive digital agencies. We take an innovative approach to getting small businesses online by reducing the friction for a business owner to do so. UENI structures the data it collects from a business and creates a website for each business and listings on other high traffic platforms. We thus enable these businesses to complete online for the first time. 

 

Today we are signing up 2500 businesses everyday and we operate in the UK, Spain, France, the USA, LATAM, India and we are growing our global presence every month.

 

UENI seeks a World-Class remote Customer Service Agent to join our team. When we say "world-class" we mean it. We don't want to be second best. Our goal is to lead not only the industry but to deliver a level of support which is recognised outside it too.

 

Hours:  The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work Weekdays 8AM - 4pm UK time and is available to do some shifts over the weekend (2pm - 10pm UK time)

 

Responsibilities:

  • Answer a variety of customer queries via different channels, including e-mail, live chat and social media.

  • Educate our growing customer base in the use of our tools and the technology which backs it up.

  • Investigate technical issues.

  • Become an expert in every aspect of our products.

  • Be a true advocate for our customers.

  • Create tutorial videos and knowledge base articles in order to assist customers in resolving issues independently.

  • Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency (this is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success).

Requirements

  • Bilingual/ Fluent in English & Spanish/Brazilian
  • Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard).
  • 2+ years in a Customer Service role responding to large volumes of emails and chats.

  • Strong communication skills, some of our team members are located in other offices.

  • Experience of ticketing and/or live chat software (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)

  • Genuine desire to create the best customer journey possible.

  • Able to explain complex concepts in easy to understand language.