Part-Time Spanish Customer Support

Job description

ABOUT US

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses attract new customers online.

Our mission is to give small service-sector businesses access to the customer base now captured by larger businesses who have the time, knowledge, and resources to build a professional online presence.

UENI builds each business a search-engine optimised website, verifies the business on Google, and lists the business on high-traffic, trusted platforms and online maps.


UENI seeks a World-Class, Spanish speaking, Customer Service Agent to join our team on a part time basis.  While we are somewhat flexible with hours, the successful applicant must be available to work Evenings, Weekends and Bank Holidays.

When we say "world-class" we mean it. We don't want to be second best. Our goal is to lead not only the industry but to deliver a level of support which is recognized outside it too.



RESPONSIBILITIES

  • Answer a variety of customer queries via different channels, including e-mail, live chat and social media in English and Spanish.

  • Educate our growing customer base in the use of our tools and the technology which backs it up.

  • Investigate technical issues.

  • Become an expert in every aspect of our products.

  • Be a true advocate for our customers.

  • Create tutorial videos and knowledge base articles in order to assist customers in resolving issues independently.

  • Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency (this is an important one, you will have a voice in how we operate, and you will be given the credit you deserve for your success).

Requirements

IDEAL:

  • Native or fluent written and spoken Spanish and English.

  • Experience of working in, or a desire to work for a startup company (We care about what we do and we work hard).

  • 1+ years in a Customer Service role responding to large volumes of emails and chats.

  • Strong communication skills, some of our team members are be located in other offices.

  • Experience of ticketing and/or live chat software (Zoho Desk, Zen Desk, Happy Fox etc.)

  • Genuine desire to create the best customer journey possible.

  • Able to explain complex concepts in easy to understand language.

DESIRABLE:        

  • Experience in a SaaS company.

  • HTML experience.

  • Additional European languages.

  • Experience creating tutorial videos and knowledge-base content.


HOW TO APPLY

In order to apply please include your most up to date CV/Resume as well as telling us a little bit about yourself, your past employment and your thoughts on why you think you would be a great addition to the UENI family.

Please don’t send us a template cover letter, we want to get to know you and find out how you would fit into our team. Show us the real you, show us your passion.

The ability to communicate via email is essential for this role so unfortunately, we will be unable to consider any applications which do not include a cover letter.

Please also let us know your availability and your salary expectations.